Delete Account

How to Delete Your Consider11 Account — A Step-by-Step Guide

A clear, ordered guide to deleting your Consider11 account: prepare first, send the request, complete verification and understand what happens to your data.

C11 Editorial team · Consider11 Updated weekly Reading time ~ 8 minutes

Before you start

Deletion is permanent and the operator cannot recover deleted accounts. Take these steps in order to avoid losing money or contest entries.

1. Withdraw your wallet balance to your verified bank account.
2. Settle every active contest you have entered.
3. Cancel any active subscriptions associated with the account.
4. Save your records — download or screenshot any contest history you want to keep.

How to send the deletion request

1. Open the operator's verified URL and sign in.
2. Go to account settings → privacy or account deletion.
3. Follow the operator's in-app flow. The operator may send a verification email or OTP to confirm.
4. If the in-app flow is unavailable, send a deletion request through the verified email address listed on the operator's site. Include your registered phone number or username.

Verification and confirmation

The operator will verify the request before processing it. Verification typically includes:

• Matching the registered phone number.
• Confirming the request from the registered email address.
• Confirming no active contests are open on the account.

Once verified, the operator will confirm the deletion and the timeline for permanent data removal.

What happens to your data

The operator will retain certain records as required by law (for example, anti-money-laundering records) for the legally required retention period. After that period, the records are deleted.

After deletion

After your account is deleted:

• You cannot recover any balance, contests or referral credits.
• You cannot sign in with the same credentials.
• You can open a new account later, but welcome bonuses typically do not apply to re-registrations.

Where to go next

• Customer-care guide
• Responsible play
• Legal status

Help

Customer Care

Verified contact routes.

Trust

Responsible Play

Free, confidential help lines.

Trust

Legal Status

State-by-state eligibility.

Data retention after deletion

The operator is required to retain certain records for anti-money-laundering and tax-compliance purposes even after you delete your account. Typical retention periods are five to seven years from the date of the last transaction. After the retention period, the records are deleted.

The retention applies to transactional records only — deposits, withdrawals, contest entries, bonus credits. It does not apply to marketing preferences or behavioural data, which are deleted with the account.

Partial deletion and partial closure

If you want to take a break without deleting the account, most operators offer a self-exclusion option. Self-exclusion closes the account for a fixed period (typically six months, one year or five years) and prevents you from re-opening it during that period. After the exclusion period, you can ask the operator to re-open the account.

Why balance must be cleared first

The operator cannot process a deletion request while a balance remains in the wallet. The wallet balance must be withdrawn to a verified bank account before the deletion request is processed. The desk recommends initiating the withdrawal at least five business days before sending the deletion request, to allow for the operator's processing time.

Re-registration after deletion

After deletion, you can open a new account, but most operators do not apply welcome bonuses to re-registrations. The new account is treated as a fresh account for compliance purposes — full KYC, new phone number verification, new payment-method verification.

Escalation if deletion is delayed

If your deletion request is not processed inside the operator's published window, escalate through the same customer-care route you used to file the request. Quote your ticket number, your registered phone number and the date of your original request.

Cooling-off period

Some operators offer a cooling-off period instead of full deletion. The cooling-off period is a short suspension (typically 24-72 hours) during which you cannot deposit or enter contests but can still withdraw. Cooling-off is a useful middle ground if you are unsure whether you want to delete the account permanently.

Deactivation vs. deletion

Deactivation is a temporary suspension of the account. Deletion is permanent. Most operators use the term "delete" for permanent removal and "deactivate" or "suspend" for temporary closure. Read the operator's terminology carefully before you file the request.

Marketing preferences after deletion

After deletion, the operator should stop sending marketing communications to your registered email and phone number. If you continue to receive marketing communications after deletion, contact the operator's privacy officer.

Third-party data processors

The operator may share data with third-party processors (analytics, payment processors, marketing platforms). After deletion, the operator should instruct the third-party processors to delete your data. The desk recommends asking the operator to confirm this in writing.

Reactivating a deactivated account

If you deactivated your account instead of deleting it, you can usually reactivate by signing in and confirming your intent. Reactivation restores your full account state — wallet balance, contest history, referral credits.

Successor accounts

The operator does not allow successor accounts. If you delete your account and your family member opens a new account, the new account is a fresh account — no balance, no history, no welcome bonus.

Spam after deletion

If you continue to receive marketing communications after deletion, contact the operator's privacy officer. The desk recommends forwarding the offending email with the full headers so the operator can trace the source.

Best practices for a clean deletion

Best practices for a clean deletion: withdraw your balance at least five business days before deletion, settle all active contests, cancel any active subscriptions, save any records you want to keep, and document the deletion request with the reference number.

Exporting your data before deletion

Some operators let you export your account data before you delete the account. The export usually includes your contest history, your wallet history and your bonus credits. The desk recommends exporting your data before you delete the account.

The account name and what to do with it

Your account name is your registered phone number or username. After deletion, the name is freed and may be reassigned to a new user. If your account name includes personal information, change it before deletion.

Referral codes after deletion

After deletion, your referral code is deactivated. Existing invitees who have not yet completed the qualifying action will not credit you if they do so after your deletion. The desk recommends completing or forfeiting all pending referrals before deletion.

A final tip for a clean deletion

The desk's final tip: read the operator's published deletion policy before you file the request. The policy lists the steps, the timeline and the data-retention rules. Reading the policy first saves back-and-forth with support.

Final balance check

The desk recommends a final balance check on the day you file the deletion request. The balance should be zero, with all withdrawals settled. If the balance is positive, the operator will refuse to process the deletion until the balance is withdrawn.

A realistic timeline

A realistic deletion timeline is 7-15 business days from the date of the request. The timeline includes verification, processing and confirmation. The desk recommends keeping a copy of the deletion request and the operator's confirmation.

Confirmation and acknowledgment

After deletion, the operator sends a confirmation email. The desk recommends saving the confirmation email as evidence of the deletion. If you do not receive a confirmation, contact the operator before assuming the deletion is complete.

Recovery after deletion

If you change your mind after deletion, the operator cannot restore the deleted account. You can open a new account, but the welcome bonus typically does not apply to re-registrations. The desk recommends considering a self-imposed timeout instead of full deletion if you are unsure.

Step-by-step deletion walkthrough

A step-by-step deletion walkthrough: (1) sign in to the operator's verified URL; (2) go to account settings; (3) find the privacy or deletion section; (4) follow the in-app flow; (5) confirm via OTP or email; (6) save the confirmation reference; (7) withdraw any remaining balance before you start.

The deletion policy in detail

The deletion policy lists the operator's verification steps, the processing timeline and the data-retention rules. The desk recommends reading the deletion policy in full before you file the request.